Operations Specialist

We are seeking an Operations Specialist to join our team at Loro Piana in Vancouver. As an Operations Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the sales team. Your role will involve coordinating with team members to address client inquiries, utilizing your product expertise, managing transactions, and assisting in various operational tasks.

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance.
• Support the sales team by maintaining a strong sense of product knowledge.
• Build meaningful client relationships through communication via emails, hand-written notes, phone calls, and our clientele app.
• Support CRM initiatives by recording and updating relevant client information.
• Actively promote new products through personalized outreach.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure merchandise is properly replenished and maintained.
• Provide exceptional operational and administrative support to client advisors.

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.