Operations Supervisor

As an Operations Supervisor, you will play a pivotal role in the successful operation and management of the store. You will serve as a brand ambassador, embodying the values and ethos of the brand in every interaction, while also leading, mentoring, and supporting the store team to achieve operational excellence.

• Represent and advocate for the brand, exemplifying its values and ethos.
• Assist the Store Manager in leading and mentoring the store team.
• Support the development of team members through training and guidance.
• Act as Manager on Duty, handling floor coverage, client transactions, and store opening/closing duties.
• Encourage the achievement of operational objectives for smooth and efficient store operations.
• Oversee client merchandise preparation, packaging, and delivery processes.
• Efficiently manage inventory and the shipping/receiving lifecycle.
• Assist with the physical maintenance of the store and manage service channel tickets.
• Foster a collaborative work environment by encouraging teamwork and open communication.
• Ensure all store operations comply with company policies and procedures.

• 3+ years of experience in retail management, preferably in a luxury or high-end retail environment.
• Demonstrated experience in leading, mentoring, and developing retail teams.
• Proven experience managing store operations, including inventory control and sales floor supervision.
• Strong background in delivering exceptional client service and handling aftersales processes.
• Experience overseeing inventory processes, including stock management and the shipping/receiving lifecycle.
• Experience representing and upholding brand values in all interactions.
• Experience training and onboarding staff, with a focus on continuous development.
• Familiarity with retail technology systems, including POS and inventory management software.
• Experience working with cross-functional teams and liaising with corporate departments.