SummaryAs an Operations Supervisor at North Park Mall, you will play a crucial role in managing and maintaining organizational standards within the boutique. You will support the company's business plan, focusing on shortage reduction, risk management, and minimizing controllable losses. Your operational excellence and core competencies will be key to success in this role.
Responsibilities- Oversee store operations and ensure compliance with standards.
- Establish strong partnerships with Head of Retail Operations, Boutique Manager, and store personnel.
- Reinforce company policies and propose improvements to store operations procedures.
- Ensure compliance with Client Relations Management and provide operations/systems training to store personnel.
- Conduct internal audits and liaise with various internal and external departments.
- Contribute to the development of Operations/Loss Prevention programs and support Risk Management functions.
- Train store personnel on company policies, procedures, and store processes.
- Drive results by setting challenging and realistic goals for the team.
- Analyze situations, provide direction, and coach to achieve desired results.
- Report Operations KPIs to Boutique Managers and forecast future needs and expenditures.
- Handle multiple tasks and projects effectively to successful conclusion.
Requirements- 3-5 years of experience in sales, retail, hospitality, or cross-industry roles.
- Excellent verbal and written communication skills.
- Proven track record of profit improvement through shortage reduction and store safety practices.
- Ability to analyze people and situations effectively and provide direction to impact performance.
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