Summary
The Operations Supervisor oversees back-of-house and floor operations to ensure efficient merchandise flow from receipt to display, maintain stockroom organization, and support the sales team while upholding brand standards and delivering a premium customer experience.
Responsibilities
- Receive, unpack, inspect, price, tag, and process incoming shipments.
- Maintain stockroom organization and cleanliness and manage replenishment to the sales floor.
- Execute reticketing, RFID tag creation and association, and price updates.
- Support sales floor associates with stock checks and timely delivery of requested merchandise.
- Lead operational training and provide coaching and feedback to the team.
- Coordinate back-of-house and sales floor processes to meet productivity targets.
- Plan and contribute to visual merchandising changes with the Merchandise Manager.
- Lead projects to improve operational efficiency and manage ISOS reports and EAS device application.
- Enforce company policies and support risk management and compliance efforts.
Requirements
- 3+ years of retail supervisory experience preferred.
- Strong leadership, communication, and organizational skills.
- Knowledge of retail operations, policies, and best practices.
- Proficiency with POS systems and Microsoft Office and general technology.
- Ability to lift up to 30 lbs, maneuver the sales floor and stock areas, and work flexible schedules including evenings and weekends.
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