Operations Supervisor

As an Operations Supervisor at Ralph Lauren in Pooler, you will play a crucial role in ensuring the efficient flow of merchandise from delivery to display. Your responsibilities include receiving and unpacking shipments, inspecting items for damage, verifying pricing, and tagging items as necessary. You will strategically place merchandise on the sales floor or in the stock room, maintaining cleanliness and organization, and supporting sales floor associates to ensure a premium shopping experience for customers.

• Create memorable customer experiences through exceptional service while supporting front and back of house operations.
• Provide ideas to enhance customer experience and efficiencies from back-of-house to front-of-house.
• Resolve customer concerns while maintaining service excellence.
• Lead operational training for brand ambassadors to uphold company standards and values.
• Provide recommendations to improve team productivity and engagement.
• Support talent talks and provide learning opportunities through targeted development activities.
• Coordinate processes between Back of House and Sales Floor to ensure operational efficiency.
• Process incoming inventory, execute price updates, and maintain stockroom organization.
• Execute replenishment activities and lead stockroom reorganization initiatives.
• Collaborate with Merchandise Manager to plan and execute seasonal visual changes.
• Support leaders on risk management policies to mitigate potential operational risks.

• 3+ years of retail supervisory experience preferred.
• Excellent leadership, communication, and organizational abilities.
• Strong analytical and problem-solving skills.
• Proficient with Technology; POS systems and Microsoft Office.
• Ability to maneuver around the sales floor, stock/dressing room, and office; work with chemicals, lift/climb up to 30 lbs.
• Ability to work a flexible schedule including day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.