SummaryAs an Operations Supervisor at Wrentham Premium Outlet, you will oversee the efficient operation of the store, ensuring that all stock is well-managed and that the sales floor is fully stocked and organized. You will work closely with the General Manager to maintain high standards of operation and customer service.
Responsibilities- Monitor sales floor stock to ensure all pieces are represented with the current VM set.
- Communicate product stock levels and quality issues to management to avoid shrink.
- Maintain a clean and organized stock room at all times.
- Perform shipping/receiving tasks efficiently and cost-effectively.
- Re-organize BOH to maximize efficiency and elevate the client experience.
- Assist in store physical inventory and resolve inventory discrepancies.
- Perform Key Holder responsibilities such as opening/closing the store and managing POS.
- Support the sales team with tasks like running sizes and assisting at the cash wrap.
- Process damages and repairs to company standards.
- Prepare corporate finance packs bi-monthly.
- Monitor store supply levels and communicate order needs to management.
- Process consolidations and transfers within deadlines.
- Process customer shipments in line with company standards.
- Keep accurate records of stock movement.
Requirements- Minimum of two years experience in a retail BOH environment, luxury experience preferred.
- Strong communication skills and ability to build partnerships.
- Proficiency in retail POS systems, Word, Excel, and email.
- Self-motivated and proactive with a positive attitude.
- Ability to thrive in a high-paced environment and multitask effectively.
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