Summary
The Operations Support Associate helps ensure smooth day-to-day retail store operations. This primarily non-selling role supports inventory processing, stockroom organization, sales floor replenishment, and customer service.
Responsibilities
- Process deliveries, freight, retickets, and RFID inventory tasks according to company guidelines.
- Manage Ship to Home orders, store transfers, replenishment, and stockroom organization.
- Support sales floor associates with stock checks and merchandise delivery, and assist customers as needed.
- Maintain store presentation, fitting room cleanliness, and visual merchandising standards.
- Process transactions and follow policies for returns, discounts, and customer data.
- Collaborate with colleagues and participate in training and store initiatives.
Requirements
- Back-of-house experience or similar experience in a complex, high-volume, or high-profile specialty environment is preferred.
- Ability to communicate effectively with customers and store personnel.
- Ability to lift or climb as needed and maneuver throughout the sales floor, stockroom, fitting rooms, and office.
- Ability to work a flexible schedule, including days, evenings, weekends, and possible overnight shifts.
- Ability to build and maintain positive working relationships.
