SummaryAs an Operations Team Lead at Harry Rosen in Montreal, you will play a crucial role in leading and developing a high-performing team to achieve operational excellence. You will be responsible for ensuring exceptional customer service and supporting sales through effective leadership and operational management.
Responsibilities- Develop and train team members to achieve operational excellence and meet performance metrics.
- Model exceptional customer service standards and serve as a point of contact for customer issues.
- Process transactions accurately and oversee compliance with POS and LP policies.
- Work with logistics leadership to prioritize order queues and ensure fulfillment targets are met.
- Support daily tasks and ad-hoc projects assigned by Operations Leadership.
- Collaborate with the logistics team and provide support for Tailorshop operations.
Requirements- Minimum of 2 years of retail experience in a client-facing role with leadership capacity.
- Strong communication skills and a keen understanding of policies and procedures.
- Demonstrated interest in technology and its application in retail customer service.
- Ability to work effectively as part of a team and manage multiple tasks efficiently.
- Experience in shipping, receiving, merchandising, order fulfillment, and inventory management is preferred.
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