Operations Team Lead

As an Operations Team Lead at Harry Rosen in Montreal, you will play a crucial role in leading and developing a high-performing team to achieve operational excellence. You will be responsible for ensuring exceptional customer service and supporting sales through effective leadership and operational management.

• Develop and train team members to achieve operational excellence and meet performance metrics.
• Model exceptional customer service standards and serve as a point of contact for customer issues.
• Process transactions accurately and oversee compliance with POS and LP policies.
• Work with logistics leadership to prioritize order queues and ensure fulfillment targets are met.
• Support daily tasks and ad-hoc projects assigned by Operations Leadership.
• Collaborate with the logistics team and provide support for Tailorshop operations.

• Minimum of 2 years of retail experience in a client-facing role with leadership capacity.
• Strong communication skills and a keen understanding of policies and procedures.
• Demonstrated interest in technology and its application in retail customer service.
• Ability to work effectively as part of a team and manage multiple tasks efficiently.
• Experience in shipping, receiving, merchandising, order fulfillment, and inventory management is preferred.