SummaryAs an Operations Team Lead at Harry Rosen in Vancouver, you will play a crucial role in leading and developing a high-performing team to achieve operational excellence. You will be responsible for ensuring exceptional customer service and supporting sales operations in a dynamic retail environment.
Responsibilities- Develop and train team members to achieve operational excellence and drive a high-performing team through SMART goals and accountability.
- Model exceptional customer service standards and serve as a point of contact for customer issues, ensuring professional resolutions.
- Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone.
- Work with Logistics leadership to prioritize order queues and ensure fulfillment rate targets are achieved.
- Support with daily tasks and ad-hoc projects assigned by Operations Leadership and collaborate closely with the Logistics team.
- Ensure store adherence to logistics standards and assist with preparations for seasonal inventory.
Requirements- Minimum of 2 years of retail experience in a client-facing role, with leadership capacity in managing a store or department.
- Strong communication skills and a keen understanding of policies and procedures.
- Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
- Ability to work effectively as part of a team and strong multi-tasking skills.
- Experience in shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment is preferred.
We have summarized this job description for you, click apply to see more details from the employer.
