Summary
The Optical Sales Associate provides exceptional customer service and personalized styling to clientele in a luxury eyewear boutique. This role focuses on building and maintaining client relationships while achieving sales targets and supporting omnichannel customer experiences. Associates are expected to maintain deep product knowledge and assist with minor adjustments and repairs.
Responsibilities
- Provide outstanding customer service and personalized recommendations to clients.
- Maintain in-depth product and brand knowledge, including warranties and optical add-ons.
- Build and maintain long-term client relationships and perform follow-up communication.
- Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling.
- Assist with minor adjustments and repairs to eyewear.
- Support omnichannel experiences to ensure seamless service between online and in-store platforms.
- Maintain a clean, organized, and visually appealing sales floor and back-of-house areas.
- Adhere to brand policies and procedures and perform duties as assigned by management.
Requirements
- High school diploma or equivalent.
- 2+ years of retail sales experience, preferably in eyewear or luxury retail.
- Excellent communication and interpersonal skills with strong client relationship abilities.
- Punctual, reliable, and able to work flexible hours including evenings, weekends, and holidays.
- Strong organizational skills, attention to detail, and ability to multi-task in a fast-paced environment.
- Demonstrated ability to achieve sales targets and exceed customer expectations.
- Team-player who is adaptable, supportive, and open to feedback.
- Problem-solving and analytical thinking skills to evaluate and implement effective solutions.
- Ability to stand for extended periods and lift up to 25 pounds.
- Preferred: experience operating a POS system and prior luxury sales or eyewear industry experience.
