SummaryAs an Organizational Change Management Lead at Nordstrom, you will play a pivotal role in driving change management best practices across the Platform and Data's portfolio of programs within the Technology organization. You will collaborate with program managers and cross-functional teams to ensure successful adoption of new systems and processes, minimizing resistance and maximizing employee engagement.
Responsibilities- Implement a comprehensive change management framework tailored to specific technology initiatives.
- Assess the impact of program changes on employees and business units, defining key milestones.
- Design and implement change management plans addressing communication, training, and stakeholder engagement.
- Create targeted communication strategies aligned with organizational goals.
- Collaborate with learning and development teams to design and execute training programs.
- Provide post-implementation support to ensure smooth transitions.
- Identify and address resistance to change, fostering a culture of transformation.
- Define and track KPIs to assess the success of change initiatives.
- Work closely with program management to integrate change strategies into program delivery.
- Develop change champions and coach leaders to support their teams through change.
Requirements- Bachelor’s degree in Business, Psychology, Organizational Development, Technology, or related field.
- Certification in Organizational Change Management preferred.
- 7+ years of experience in organizational change management within technology-focused environments.
- Experience with large-scale transformation initiatives and program management.
- Strong knowledge of change management methodologies and frameworks.
- Excellent communication and stakeholder management skills.
- Prosci Change Management Certification or equivalent preferred.
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