Outlet Operations Leader

Summary

As Outlet Operations Leader, you will develop and lead a high-energy stock team to drive operational excellence across the outlet. You will ensure seamless merchandise flow from receiving to the sales floor, maintain inventory accuracy, and uphold safety and service standards. This role partners with cross-functional teams to improve processes and deliver exceptional customer experiences.

Responsibilities

• Train the stock team on safety protocols and inventory policies to foster accountability and operational excellence
• Oversee receipt, processing, and transition of merchandise from truck to storage to sales floor
• Maintain inventory integrity by ensuring proper tagging and monitoring inventory accuracy and processing timelines
• Manage product release to third-party delivery partners and customers with accuracy and service focus
• Authorize and manage destruction of product marked out of stock per company policy
• Ensure operational interactions with customers and delivery partners meet company service standards

Requirements

• 2+ years of leadership experience in retail, preferably in home furnishings
• Strong analytical, problem-solving, and decision-making skills
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications
• Experience with inventory management systems and related processes
• Adaptable, resilient, and solutions-focused with the ability to work a dynamic schedule
• Able to lift and move items over 100 lbs and perform prolonged standing, bending, and other physical tasks