Outlet Operations Leader - Sacramento Outlet

Summary

Lead a high-energy stock team to drive operational excellence at the Sacramento outlet, ensuring efficient merchandise flow from truck to sales floor, inventory accuracy, and adherence to safety standards. Partner with cross-functional teams to improve processes and deliver exceptional customer and delivery partner experiences. Coach and develop staff to uphold quality and service expectations in a fast paced retail outlet environment.

Responsibilities

• Train and coach the stock team on safety protocols and inventory policies.
• Oversee receipt, processing, and transition of merchandise to the sales floor.
• Ensure merchandise is properly tagged and maintain inventory accuracy.
• Monitor operational metrics such as processing timelines and accuracy.
• Manage release of product to third party delivery partners and customers.
• Authorize and manage destruction of products marked out of stock per policy.
• Ensure interactions with customers and delivery partners meet service standards.
• Foster a culture of accountability and continuous improvement.

Requirements

• Minimum 2 years of leadership experience in retail preferably in home furnishings.
• Strong analytical problem solving and decision making skills.
• Proficiency with Mac operating systems iOS devices Microsoft Office and Google applications.
• Experience with inventory management systems and processes.
• Adaptable and solutions focused with resilience to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.
• Ability to lift and move items in excess of 100 lbs using proper equipment and techniques.