Summary
The Outlet Operations Leader is responsible for developing a results-driven stock team and ensuring seamless operational flow at the San Marcos outlet. This role partners with cross-functional teams to drive inventory accuracy, operational excellence, and adherence to safety standards while delivering exceptional customer experiences. The leader oversees merchandise processing from arrival to sales floor and manages interactions with delivery partners and customers.
Responsibilities
- Train and coach the stock team on safety protocols and inventory policies to foster accountability and operational excellence.
- Oversee receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy and readiness for customers.
- Safeguard inventory integrity through proper tagging and monitoring of accuracy and processing timelines.
- Direct release of product to third-party delivery partners and customers, ensuring accuracy and service standards.
- Authorize and manage destruction of product designated as marked out of stock (MOS) in compliance with policy.
- Ensure operational interactions with customers and delivery partners reflect company service standards.
Requirements
- 2+ years of leadership experience in retail, preferably in home furnishings.
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
- Experience with inventory management systems and inventory control processes.
- Strong analytical, problem-solving, and decision-making skills; adaptable and solutions-focused.
- Flexibility to work a dynamic schedule across operational hours and ability to lift and move items in excess of 100 lbs using proper equipment; ability to stand, bend, stoop, kneel, and climb as required.
