PT Sales Ambassador

Summary

Sales Ambassadors deliver personalized, elevated shopping experiences by combining product knowledge, styling, and clienteling to build lasting customer relationships. They drive individual sales and support store targets through wardrobe strategies, outreach, and use of digital CRM tools while acting as leaders within the store.

Responsibilities

• Provide exceptional customer service with personalized styling recommendations and detailed product knowledge.
• Strategize personal business growth through comprehensive wardrobing, outreach, and leveraging digital tools to enhance clienteling.
• Drive sales performance and meet individual KPIs (SPH, data capture) to support monthly, quarterly, and annual goals.
• Coach and guide Brand Ambassadors to develop customer-centric behaviors and relationship-building skills.
• Use CRM tools like Polo Connect to capture meaningful customer data and support clienteling initiatives.
• Maintain store visual standards and participate in store and community initiatives.

Requirements

• Sales experience in a complex, high-volume, or specialty retail environment preferred.
• Strong communication skills and ability to build positive relationships with customers and team members.
• Comfortable operating the register and standing/walking for multiple hours; able to lift up to 30 lbs.
• Ability to work a flexible schedule including days, evenings, and weekends.
• Experience using digital tools to sell and engage customers is preferred.