Personal Shopper Assistant - Chestnut Hill

Summary

Support the Personal Shopper team by assisting with client appointments, preparing merchandise, and helping deliver a high-touch shopping experience. Provide attentive customer service and help maintain styling areas and appointment readiness. Work closely with Personal Shoppers to ensure client needs are met and appointments run smoothly.

Responsibilities

• Prepare merchandise and styling selections for client appointments and in-store consultations.
• Assist during appointments by dressing clients, arranging items, and supporting the Personal Shopper.
• Maintain organized client records, racks, and fitting room areas to ensure appointment readiness.
• Process sales, returns, and exchanges as needed and coordinate with stock and visual teams.
• Communicate client preferences and follow up on special requests or orders.

Requirements

• 1+ year of retail or customer service experience, preferably in luxury or department store environment.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work a flexible schedule including evenings, weekends, and holiday periods.
• Basic computer skills and comfort using point-of-sale and appointment scheduling systems.