Personal Shopping Assistant

As a Personal Shopping Assistant at Holt Renfrew, you will provide essential partnership and administrative support to the Personal Shopper, ensuring a seamless and luxurious shopping experience for clients. You will be responsible for managing appointments, handling correspondence, and maintaining client profiles, all while upholding the highest standards of customer service.

• Schedule all appointments and maintain the calendar of the Personal Shopper.
• Review and handle all correspondence, including drafting and producing official client invitations.
• Communicate on behalf of the Personal Shopper via telephone or email, ensuring superior customer service and timely follow-up.
• Maintain Personal Shopper client profiles and track data to ensure accuracy.
• Prepare and coordinate materials and merchandise for client appointments, maintaining standards.
• Coordinate alterations, product transfers, COG’s, Holds, and other services as required.
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor.
• Ensure the suites meet all Store Readiness requirements, including maintenance and housekeeping.
• Reduce or eliminate loss through effective loss prevention.
• Attend PK sessions to become the expert.
• Comply with all Health & Safety policies and requirements.

• High School diploma.
• Previous retail experience preferred.
• Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and Internet.
• Fully bilingual in French and English.