SummaryAs a Personal Shopping Assistant at Holt Renfrew, you will provide essential partnership and administrative support to the Personal Shopper, ensuring a seamless and luxurious shopping experience for clients. You will be responsible for managing appointments, handling correspondence, and maintaining client profiles, all while upholding the highest standards of customer service.
Responsibilities- Schedule all appointments and maintain the calendar of the Personal Shopper.
- Review and handle all correspondence, including drafting and producing official client invitations.
- Communicate on behalf of the Personal Shopper via telephone or email, ensuring superior customer service and timely follow-up.
- Maintain Personal Shopper client profiles and track data to ensure accuracy.
- Prepare and coordinate materials and merchandise for client appointments, maintaining standards.
- Coordinate alterations, product transfers, COG’s, Holds, and other services as required.
- Maintain merchandising standards in the Personal Shopping Suites and on the selling floor.
- Ensure the suites meet all Store Readiness requirements, including maintenance and housekeeping.
- Reduce or eliminate loss through effective loss prevention.
- Attend PK sessions to become the expert.
- Comply with all Health & Safety policies and requirements.
Requirements- High School diploma.
- Previous retail experience preferred.
- Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and Internet.
- Fully bilingual in French and English.
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