Personal Shopping Assistant

Summary

Provides administrative and client support to the Personal Shopper, managing appointments, correspondence, and client profiles. Prepares and coordinates merchandise and materials for client appointments and ensures Personal Shopping Suites and the selling floor meet merchandising and store readiness standards. Acts on behalf of the Personal Shopper via telephone or email while maintaining superior customer service and timely follow up.

Responsibilities

• Schedule and maintain the Personal Shopper calendar and appointments
• Draft and manage correspondence including official client invitations
• Speak on behalf of the Personal Shopper by phone and email and ensure professional follow up
• Maintain and update client profiles and track related data for accuracy
• Prepare, coordinate and manage merchandise, alterations, transfers, holds and other services for appointments
• Maintain merchandising standards in Personal Shopping Suites and on the selling floor and ensure store readiness
• Perform errands and other duties as assigned to maximize the Personal Shopper’s efficiency
• Support loss prevention and comply with health and safety policies

Requirements

• High school diploma
• Previous retail experience preferred
• Advanced proficiency with MS Word, Excel, PowerPoint, Outlook and internet applications
• Fully bilingual in French and English