SummaryAs a Personal Stylist Program Manager, you will lead and cultivate the Personal Stylists program within the store, focusing on fostering client relationships and growing the lifetime value of loyal clients. You will be responsible for managing and developing Personal Stylists, ensuring they meet strategic business goals and maintain high client engagement.
Responsibilities- Recruit, hire, and train new Personal Stylists and develop potential associates for the program.
- Coach and develop Personal Stylists through strategy sessions to enhance client engagement and spending.
- Oversee the development of outreach strategies for digital selling and in-person events.
- Provide product knowledge, trend updates, and selling skills to drive styling and wardrobing.
- Build relationships with brand partners and merchants to meet client needs.
- Manage operational aspects of the Personal Styling Studio to optimize processes and client experience.
- Oversee Stylist assistants to maximize resources and productivity.
- Assist Personal Stylists in creating strategies to develop and grow client bases.
- Establish a local community network through philanthropic involvement and events.
- Partner with cross-functional teams to strategize personalized events for the team.
Requirements- 6-8 years of relevant experience, preferably in luxury retail fashion.
- Proven track record of building teams and achieving results.
- Strong selling expertise and product knowledge across all categories.
- Excellent oral and written communication skills.
- Strong attention to detail and a collaborative mindset.
- Basic proficiency with MS Office Product Suite.
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