Summary
Provide exceptional customer service supporting personal stylists and customers at the point of sale through sales, returns and order support while maintaining a polished and organized department. Support may include checkout assistance, phone help, order fulfillment and restocking to ensure a seamless shopping experience.
Responsibilities
- Assist customers over the phone and at checkout with sales, returns and other transactions
- Listen to customer needs and recommend products based on fashion knowledge
- Keep the department runway ready by straightening, light cleaning and restocking the cash wrap and sales floor
- Support order fulfillment and order pick-up processes
- Build customer relationships by sharing information about events, gift cards and rewards
- Prioritize multiple customer requests in a fast paced environment
- Use computer systems to process transactions and manage orders
- Help maintain inventory and handle merchandise on the sales floor
Requirements
- Excellent communication and interpersonal skills
- Strong organization and follow through
- Ability to prioritize tasks and problem solve in a busy retail environment
- Proficiency with computers and willingness to learn new applications
- Ability to work a flexible schedule based on business needs
- Capable of continuous movement 6-8 hours per shift with frequent bending and reaching
- Frequent use of hands for grasping and fine manipulation
- Able to regularly lift up to 10 pounds and occasionally up to 25 pounds
We have summarized this job description for you, click apply to see more details from the employer.
