SummaryAs a Principal Technical Program Manager, you will lead high-impact, cross-functional initiatives to elevate the fashion shopping experience and accelerate speed-to-market. You will own end-to-end program strategy, partnering with teams across business, product, engineering, store operations, and external vendors to deliver scalable omni-channel solutions. Your work will shape the way customers discover, shop, and engage with our brand.
Responsibilities- Lead large-scale, high-impact, cross-functional programs from ideation through delivery, aligning business goals with technical execution across the customer experience platform.
- Partner with senior leaders across business product and tech domains to align on priorities and influence teams with transparency and clarity.
- Translate high-level business goals into technical execution plans, advocating for scalable architecture, platform modularity, and system resiliency.
- Utilize observability tools like New Relic, Splunk, and Quantum Metric for issue detection and resolution.
- Leverage analytics, customer insights, and performance metrics to make informed program decisions.
- Anticipate and mitigate potential risks and bottlenecks early, coordinating across engineering, product, and external teams to manage complex dependencies.
Requirements- 10+ years of experience in Technical Program Management with a proven track record of leading large-scale programs and initiatives.
- Bachelor’s degree in information technology, Computer Science, Data Science or related experience required.
- Proven track record in defining and driving strategic program roadmaps.
- Experience with feature delivery and making tradeoffs of a product.
- Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and recommendations.
- Excellent communication and leadership skills.
- Experience in leading and mentoring a team of business, product, engineering and program or related roles.
- Familiarity with the latest trends and technologies in customer experience domain.
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