Summary
The Private Client Manager at Tiffany & Co. holds the critical position of the ultimate Brand Ambassador, embodying the Tiffany brand in every interaction. In this role, they will represent and uphold the Brand through their presence in the community, social media as well as all networking and Brand activation events. They are responsible for establishing and executing upon strategies for the acquisition, engagement, retention and growth of High Net Worth clients, in addition to having an opportunity and expectation of selling across all categories with a focus on High Jewelry. The PCM is a commercial leader with a global mindset, strategic in application of impeccable service and bespoke experiences.
Responsibilities- Research and assess market opportunities to develop and prospect new business by expanding the network, attending internal and external events.
- Maintain brand and market analysis with focus on knowledge of the local jewelry market from a trend and pricing perspective and possess a proven understanding of other brands and their comparative and competitive qualities with the ability to leverage this knowledge into closing sales.
- Establishing and reinforcing the Tiffany brand within the High Net Worth client market.
- Identifying, prospecting and developing presentation and sales strategies for High Net Worth clients.
- Developing High Net Worth client relationships and reinforcing brand image and awareness.
- Manage stakeholder partnerships with Store and Market Leadership, Global and Regional Client Relations teams as well as other corporate partners to create and facilitate “money can’t buy” experiences and brand differentiation moments for clients.
- Achieve and exceed commercial action plan and annual target by enacting expert consultative selling skills, consistently closing high end, complex sales, participating in Regional and Global High Jewelry selling events.
Requirements- 10+ years of luxury industry experience.
- Deep understanding and interest in the luxury lifestyle.
- Experience with successfully closing High Jewelry sales.
- Strong diplomacy skills and experience building relationships with High Net Worth clients.
- Must possess consistent impeccable self-presentation.
- Ability to translate luxury experience into knowledge foundation and defined strategies.
- Ability to analyze market trends and develop strategic plans.
- Ability to develop brand image strategies.
- Ability to work autonomously, consistently exercising independent judgment and discretion in matters of importance.
- A willingness to work non-traditional business hours including evenings, weekends and holidays.
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