SummaryThe Product Manager 2 for the Carrier Management System is a vital part of the Supply Chain Product Management team, tasked with developing and executing a strategic roadmap to enhance carrier operations, optimize transportation efficiency, and improve the overall delivery experience. This hybrid role in Seattle requires cross-functional collaboration with various teams to ensure seamless carrier integrations and improved decision-making through data insights.
Responsibilities- Define and drive the Carrier Management System roadmap, ensuring alignment with business goals and logistics strategy.
- Partner with transportation, operations, and engineering teams to develop and implement scalable carrier management solutions.
- Drive execution by managing backlog, defining user stories, and ensuring successful feature delivery.
- Collaborate with finance and business stakeholders to assess value realization and cost savings.
- Monitor KPIs to identify improvement opportunities and address performance degradation.
- Lead end-to-end product lifecycle, from discovery to post-launch validation.
- Collaborate with UX, Engineering, and Research teams to design features that meet user and business needs.
- Define requirements through wireframes, process flows, user stories, and acceptance criteria.
- Ensure feature objectives are maintained during development by partnering closely with Engineering.
- Build relationships with Engineering, Operations, Research teams to align priorities and resolve dependencies.
- Communicate progress and results to stakeholders at all levels, including executive leadership.
- Support incident triage and system health initiatives to maintain platform performance.
- Design A/B testing plans and analyze results to refine features.
- Execute launch strategies, including UAT, change management, and post-launch validation.
- Drive adoption through effective communication and training programs.
Requirements- 4+ years of product management experience, preferably in supply chain, logistics, or transportation.
- Bachelor's Degree in Information Technology, Computer Science, Data Science or related experience required.
- Proven ability to define/optimize processes and leverage data for decision-making.
- Basic technical proficiency (Agile methodologies, APIs, system integrations).
- Strong analytical skills with experience in KPI development and monitoring.
- Exceptional communication and stakeholder management skills.
- Ability to thrive in ambiguity and manage competing priorities.
- Experience with carrier management systems (CMS) or transportation operations preferred.
- Familiarity with data governance and IoT technologies preferred.
- MBA or advanced certification in Product Management (e.g., CSPO) preferred.
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