Summary
The Product Manager 2 will own the Customer Access Management experience, including sign-in, sign-up, passwordless authentication, and loyalty enrollment. This role defines product vision and drives the roadmap, partnering closely with engineering, experience design, and business stakeholders to improve account access and customer identity across digital properties. The position is hybrid and based in Seattle.
Responsibilities
- Define and evangelize product vision and strategy for customer access and identity solutions.
- Develop and maintain a multi-phase roadmap prioritizing customer impact, business value, and technical feasibility.
- Write user stories, acceptance criteria, and measurement plans; drive backlog refinement and agile delivery with engineering.
- Design experiment frameworks, set KPIs, and use data to validate hypotheses and inform roadmap decisions.
- Collaborate with XD, Loyalty, compliance, and analytics to align on cross-functional initiatives and launches.
- Monitor authentication and enrollment metrics and continuously iterate on the product based on customer insights and performance data.
Requirements
- 3+ years of product management experience, preferably owning authentication, account management, or customer identity products.
- Proven ability to frame customer problems using research, behavioral data, and insights.
- Experience writing user stories, acceptance criteria, and measurement plans; comfortable partnering with engineering on delivery.
- Strong stakeholder management and communication skills in a matrixed organization.
- Proficiency with data analysis and designing experiment frameworks to measure product impact.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent experience.
