SummaryThe Product Manager Omnichannel at Holt Renfrew is responsible for identifying business needs and opportunities aligned to the company's digital roadmap. This role involves coordinating business activities related to the evaluation, development, and execution of prioritized elements, working closely with Digital, eCommerce, Marketing, and Customer Experience leadership.
Responsibilities- Serve as a subject matter expert in omnichannel customer experiences, products, tools, and market innovation.
- Capture and prioritize customer and business user needs related to omnichannel functionalities and products.
- Lead discovery sessions with Business, UX, and IT/Development teams.
- Translate user needs into use case scenarios, user stories, and business requirements.
- Define product strategy and roadmap to ensure timely delivery of features and releases.
- Coordinate user acceptance testing and track test performance.
- Support creation of business cases to validate financial benefits and secure funding.
- Evaluate vendor solutions and make build vs. buy tradeoffs.
- Leverage Google Analytics to evaluate feature performance.
- Triage and troubleshoot product issues and user-reported system defects.
- Perform ongoing data analysis to understand employee and customer interaction.
- Identify areas for operational process improvements.
- Manage relationships with third-party vendors and drive integration with stores and partners.
Requirements- Bachelor’s Degree in a technical field or Business Administration with a focus on technology.
- Minimum 5-7 years of experience in Digital Retail or Omnichannel product management.
- Experience in an agile software development environment and familiarity with scrum principles.
- Experience with SAP tools, Jira, Google Analytics, Figma, Miro, and user testing tools.
- Strong project management and problem-solving skills.
- Strong analytical and organizational skills.
- Attention to detail and strong interpersonal skills.
- Ability to work independently and multi-task.
- Adaptable and comfortable with ambiguity and change.
- Proficient in Microsoft Office Suite.
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