SummaryAs an Enterprise Product Manager at David Yurman, you will lead the strategy, roadmap, and delivery of key enterprise applications, including Salesforce Order Management System (OMS), Experience Cloud, and Service Cloud platforms. You will drive cross-functional alignment, define business requirements, and ensure scalable, efficient, and customer-centric solutions across the enterprise ecosystem.
Responsibilities- Define and manage the product roadmap for enterprise systems such as Salesforce OMS and other backend platforms.
- Translate business needs into detailed user stories, product requirements, and acceptance criteria.
- Own the end-to-end product lifecycle from opportunity assessment to feature delivery and performance optimization.
- Serve as a thought leader in post-purchase experience design.
- Partner with stakeholders to gather input, prioritize features, and ensure systems meet evolving business needs.
- Lead Agile ceremonies and collaborate closely with engineering and QA.
- Ensure seamless integration between platforms to support accurate order processing and customer service.
- Monitor KPIs and system performance to identify continuous improvement opportunities.
- Act as the product SME for order lifecycle management and customer service workflows.
- Support incident management by coordinating triage efforts and stakeholder communication.
- Foster a collaborative product culture with an emphasis on continuous improvement.
Requirements- Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
- Minimum of 7 years of experience in product management, with at least 3 years focused on enterprise systems in an eCommerce or retail environment.
- Proven success managing Salesforce Order Management and service platforms.
- Deep understanding of order lifecycle processes and omnichannel fulfillment models.
- Strong leadership skills with the ability to influence at all levels.
- Excellent communication and analytical skills.
- Experience working in Agile development environments.
- Proven ability to lead incident response and platform stability efforts.
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