Summary
Program Manager 2 in Operational Risk Management partners with business teams to identify, assess and mitigate operational risks within the loyalty business. This hybrid role drives compliance with policies and regulations, supports risk governance, and works with stakeholders to implement lasting control improvements that reduce loss and support strategic objectives.
Responsibilities
- Perform risk identification and assessment across business units
- Develop understanding of the organization’s risk landscape culture and technology
- Partner with leadership to design and drive strategic risk mitigation plans
- Identify process gaps and recommend or oversee control solutions
- Coordinate operational risk reviews with senior management
- Track and monitor controls and key risk indicators for business units
- Report operational risk issues and decisions to senior management
- Investigate root causes of operational risks and support mitigation actions
- Establish and maintain rapport with Compliance Information Security Privacy Internal Audit and Legal
Requirements
- 7+ years of program management or relevant experience
- Experience in internal audit financial controls or financial services desirable
- Knowledge of fraud awareness risk management and legal and regulatory compliance
- Strong verbal written and interpersonal communication skills
- Organizational time management and ability to adapt priorities to meet deadlines
- High level of integrity confidentiality and good judgment
- Ability to build trust influence stakeholders and work without authority
- Analytical problem solving negotiation and conflict resolution skills
We have summarized this job description for you, click apply to see more details from the employer.
