Summary
The Program Manager 2, Operational Risk Management guides business teams through risk awareness, identification and mitigation to support strategic objectives, reduce loss and ensure compliance with policies and regulations. This role partners with executive leadership and stakeholders to assess risks, drive remediation plans and maintain a strong control environment within the Loyalty program.
Responsibilities
- Perform risk identification and assessment by partnering with business units to understand processes
- Develop understanding of the organizations risk landscape, culture and technology
- Partner with leadership to identify and drive strategic plans to mitigate risks
- Identify process gaps and control deficiencies and recommend solutions
- Coordinate with senior management to perform operational risk reviews
- Track and monitor controls and key risk indicators for business units
- Report operational risk issues and decisions to senior management regularly
- Investigate root causes of operational risks and support mitigation efforts
- Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
Requirements
- 7+ years experience in Program Management or relevant experience
- Experience in internal audit, financial controls or financial services desirable
- Knowledge of fraud awareness, risk management and legal and regulatory compliance
- Excellent verbal and written communication and strong interpersonal skills
- Strong organization, time management and analytical problem solving skills
- Ability to build trust and influence stakeholders without authority
- High level of integrity, confidentiality and good judgment
- Flexible and able to change priorities to meet business deadlines
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