Program Manager Customer Experience Content Specialist Editor

Summary

Manage planning, execution and delivery of customer communication collateral for Nordstrom Card Services, focusing on content creation, editing and process optimization to support acquisition, retention and engagement. Serve as a strategic partner across business, legal and external partners to ensure materials meet brand and compliance standards. This role supports hybrid work in Washington and emphasizes continuous improvement and alignment with company voice.

Responsibilities

• Oversee creation review and distribution of collateral to ensure target audience resonance and brand compliance
• Establish and influence customer communication strategy with multiple business areas
• Create and optimize operational processes for consistent accurate and timely delivery of copy materials
• Perform in-depth assessments of marketing assets for accuracy brand consistency and audience alignment
• Provide consultation and strategic recommendations on content presentation and timing
• Ensure collateral aligns with company strategies voice tone and style
• Act as liaison between Business Legal Compliance and External Partners

Requirements

• Bachelor’s degree or equivalent combination of education training and or minimum of 3 years communications experience
• Strong leadership and collaborative skills working across functions
• Exceptional verbal and written communication abilities with clear messaging across formats
• Detail oriented with strong proofreading editing and copywriting skills
• Sound decision making and ability to react quickly under pressure
• Experience in credit products banking or financial services is a plus