SummaryThe Program Manager Tech 2 on the Marketing Enablement team will lead cross-functional initiatives and organizational priorities across Nordstrom and Rack. This role involves planning and prioritizing requirements, driving alignment between teams, identifying risks, and communicating updates to stakeholders. The position is part of the Nordstrom Enterprise Media team, responsible for marketing through various channels.
Responsibilities- Lead and manage the lifecycle of marketing offer programs from inception to launch.
- Gather and analyze business and technical requirements for new marketing offers.
- Define technical requirements and refine tickets for intake from business partners.
- Ensure technical solutions meet business needs and identify when new work is needed.
- Manage strategy requests and steward tasks across unpaid marketing channels.
- Work cross-functionally to remove blockers and deliver against deadlines.
- Communicate customer and business impact of technical decisions to stakeholders.
- Identify and mitigate business risks and document issues via incident reports.
- Own JIRA templates and workflows for ticket creation and management.
- Provide platform and process expertise for high complexity solutioning discussions.
- Drive SLA discussions with partners to manage team workload capacity.
- Collaborate with cross-functional teams to support business priorities.
- Prioritize projects based on strategic importance and resource availability.
- Scale impact of solutions by favoring automation over manual work.
Requirements- 3+ years of experience in digital marketing, analytics, and technology.
- 3+ years in Program Management with successful initiative delivery.
- Ability to adhere to strict deadlines and manage multiple priorities.
- Ability to lead a team informally.
- Expertise in Martech solutions like Salesforce, Innervate, CDP, LiveRamp.
- Expertise in backlog management using tools like Jira and Confluence.
- Ability to offer creative technical solutions to business challenges.
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