Project Coordinator, Customer Experience

Summary

The Project Coordinator will support planning and implementation of processes to optimize operations across RH Customer Delight Centers. The role provides operational support to Delight associates, collaborates with internal teams and third-party vendors to improve processes, and manages budgetary tasks including vendor invoices. This position requires strong problem solving, communication, and Excel skills in a fast-paced environment.

Responsibilities

• Promote and support efficient and cost-effective operations in Customer Delight Centers
• Provide a high level of service to Delight associates to support their operational needs
• Collaborate with internal teams and third-party vendors to identify, recommend and implement process improvements
• Maintain budget tracking and handle invoices from multiple vendors
• Prioritize and manage multiple objectives in a rapidly changing environment

Requirements

• 1+ years of experience in a customer service field
• Ability to work independently and prioritize multiple objectives
• Strong oral, written, presentation and interpersonal communication skills
• Analytical and problem-solving skills with an emphasis on process improvement
• Organizational and time management skills to manage deadlines
• Experience with MS Office Suite, strong Excel skills, Google Forms/Docs and proficiency with Mac systems