Project Leader, Digital Experience, Optimization Team

Summary

Lead the evolution of an internal digital experience that helps team members discover information, connect with the organization, and engage with its digital ecosystem. Partner with engineering and cross-functional teams to improve usability, discoverability, accessibility, and engagement.

Responsibilities

• Develop platform capabilities by translating business needs into user flows and requirements in partnership with engineering.
• Use analytics, user behavior, and team member feedback to identify improvement opportunities.
• Build cross-functional partnerships and empower content owners and editors to deliver an exceptional experience.
• Advance platform functionality, accessibility, content effectiveness, brand standards, and governance.

Requirements

• At least 3 years of experience shaping content and digital experiences for intranets, employee portals, websites, or other digital platforms.
• Knowledge of user experience, information architecture, content governance, and content lifecycle practices.
• Experience using analytics, user feedback, and business needs to improve discoverability, engagement, and ease of use.
• Strong visual sensibility, graphic design capabilities, communication, and collaboration skills.
• Proficiency with Mac OS, Google Suite, and Microsoft Office; experience with Igloo, Appspace, or Canva is a plus.