Summary
Lead the design and optimization of RH's internal digital workplace, improving discoverability, usability, and engagement across intranets and employee portals. Partner with engineering, content owners, and cross-functional teams to translate business needs into user flows and platform capabilities. Continuously iterate using analytics and member feedback to advance accessibility, content effectiveness, and brand consistency.
Responsibilities
- Lead development of new platform capabilities and translate business needs into user flows and requirements with Engineering.
- Use analytics, user behavior, and Team Member feedback to identify opportunities and drive usability and engagement improvements.
- Cultivate cross-functional partnerships and empower content owners and editors to deliver exceptional Team Member experiences.
- Drive platform evolution by removing friction and advancing functionality, accessibility, and content effectiveness.
- Champion brand standards, content guidelines, and governance to elevate quality and consistency across the platform.
Requirements
- 3+ years shaping content and digital experiences for intranets, employee portals, websites, or other digital experience platforms.
- Strong knowledge of user experience, information architecture, content governance, and content lifecycle practices.
- Experience translating analytics, user feedback, and business needs into improvements that increase discoverability and engagement.
- Elevated visual sensibility and graphic design capabilities with strong attention to detail.
- Proficiency with Mac OS, Google Suite, and Microsoft Office; experience with Igloo/AppSpace and Canva is a plus.
- Effective communicator and collaborator with a thoughtful, improvement-focused approach.
