Project Manager

The Project Manager is responsible for managing multiple projects of varying types, complexity, size, and scope. The role involves implementing project management best practices and methodologies to ensure successful project delivery. The Project Manager will manage project scope, timeline, resources, reporting, and communication, ensuring all stakeholders are informed of project status and any issues or risks. This position is critical in driving efficient growth through project management and continuous improvement of processes and systems to enhance the customer experience and deliver a competitive advantage in the industry.

• Lead and manage projects throughout the project lifecycle, from initiation to closure.
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource requirements.
• Identify project stakeholders and establish effective communication to provide project updates, address concerns, and manage expectations.
• Monitor and track project progress against the project plan, identifying risks and issues and taking corrective action as necessary.
• Coordinate with cross-functional teams to ensure alignment and collaboration throughout the project.
• Manage project budgets, tracking expenditures and ensuring financial accountability.
• Facilitate project meetings, including kick-off meetings, status meetings, and project reviews.
• Support change management efforts and ensure smooth project transitions to operational teams.
• Conduct project closure activities, including obtaining sign-off from stakeholders and documenting lessons learned.
• Participate in continuous improvement projects to implement changes and drive ongoing process enhancements.
• Conduct analysis of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Identify root causes of process issues and develop strategies to address them effectively.
• Create process maps and documentation to illustrate current and proposed workflows.
• Document all aspects of process improvement initiatives, including project plans, progress reports, and outcomes, to provide visibility and accountability.
• Communicate progress, results, and recommendations to stakeholders at all levels of the organization, including management and frontline staff.

• Bachelor's Degree in Industrial Engineering, Business, Finance, Information Technology, or a related field.
• Minimum of 3-5 years of experience in managing projects, preferably in a technology, retail operations or consulting environment.
• Certified Associate in Project Management (CAPM) – preferred.
• Solid understanding of project management methodologies such as PMBOK and Agile as well as project management software Smartsheet (preferred), MS Project, Jira, Asana, Monday, etc.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Effective meeting facilitation skills, with the ability to lead productive discussions and drive consensus among diverse groups.
• Strong ability to motivate and inspire cross-functional teams.
• Advanced skills in Microsoft Excel, including pivot tables, advanced formulas, data analysis tools, charting and graphing.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Availability to travel to locations within the USA.
• Minimum of 2-3 years of experience with Continuous Improvement (DMAIC projects, Kaizen events, quick wins, process mapping, problem-solving, etc).
• Lean Six Sigma Certification from an accredited institution.
• Experience with Process Improvement tools like for Process Mapping (Visio, LucidChart, IBM Blueworks Live, Miro, etc.), and tools for Data Analysis (MS Excel, Minitab, PowerBI, Tableau, R, etc.).