Real Time Analyst

<p>As a<span> </span><strong>Real-Time Analyst</strong><span> </span>at Louis Vuitton, you will be a key driver within our Client Services operations, ensuring operational reliability and profitability through expert<span> </span><strong>workforce planning, real-time monitoring, and intraday management</strong>.</p>

<p>In this role, your core focus will be on mastering WFM systems, optimizing staff productivity, and balancing incoming and outgoing phone, chat, and volume metrics. You will be instrumental in ensuring our Client Service Center consistently achieves service level goals through efficient headcount management, schedule adherence, and data-driven forecasting.</p>

We are looking for a candidate with the following qualifications:

Workforce Management Expertise (Primary Focus):

Minimum of 2 to 4 years of WFM experience utilizing Workforce Management software within a multi-channel contact center environment.

Direct experience with Calabrio WFM software is strongly preferred.

Proven capability in intraday management, schedule adherence, capacity planning, and real-time queue oversight.

Technical & Analytical Skills:

Mid-level Excel proficiency (Pivot tables, sorting data, exporting spreadsheets).

Strong background in creating reports and analyzing historical data to project future trends.

Contact Center Experience:

Minimum of 2 years of Contact Center experience in a fast-paced, multi-channel environment.

Mindset & Soft Skills:

Ability to multitask, prioritize under pressure, and react quickly to rapidly changing, ambiguous environments.

Ability to work independently with minimal supervision.

Strong communication skills and availability to work Weekends, Evenings, and Holidays.

<p>Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.</p>

<p><span class="TextRun SCXW150573790 BCX8" lang="en-US" data-contrast="none"><span class="NormalTextRun SCXW150573790 BCX8">The appointed candidate will be offered a salary within the range of <strong>$25-$30</strong> per hour USD</span><span class="NormalTextRun SCXW150573790 BCX8">, plus the opportunity for a <strong>bonus</strong>, a c<strong>omprehensive benefits package </strong>including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.</span></span></p>