Regional Client Relations Manager - Dc Metro

Summary

The Regional Client Relations Manager for the DC Metro market will lead high-end client strategy and development across stores, partnering with store management and regional teams to drive elevated client experiences and sales. This role requires a strong communicator and relationship builder who will implement tailored, results-oriented actions to meet HE objectives and grow the region's network of high-net-worth clients.

Responsibilities

• Co-create and deliver high-end strategies for each store and product category
• Partner with Store Leaders and Client Relations teams on client retention and development
• Propose and implement action plans to achieve HE sales targets
• Maintain consistent in-store presence to prioritize product launches and initiatives
• Organize metro kick-offs, store meetings, and high-end briefs
• Develop and host private client services including appointment-based selling and experiences
• Create occasions and events to bring top clients to boutiques
• Monitor progress of business goals and provide recaps following market visits

Requirements

• Proven experience in client relations or retail leadership; managerial level expected
• Strong relationship building and communication skills
• Track record of delivering sales targets and developing high-net-worth client networks
• Ability to create and execute market-specific action plans
• Comfortable with regular in-store presence and event coordination
• Experience with appointment-based selling and personalized client services
• Collaborative approach working with regional, store, and learning teams