Regional Client Relations Manager - West Coast

Summary

The Regional Client Relations Manager leads client development and elevated engagement across Moncler boutiques in the West Coast region. Based in Los Angeles, this role uses CRM insights to drive client retention, recruitment, loyalty, and sales growth while coaching store teams. The position reports to the Vice President of Retail and requires an average of 50% travel.

Responsibilities

• Develop regional client growth strategies using CRM and sales data to identify opportunities and guide personalized outreach.
• Coach store teams on clienteling, client-book development, luxury service, and proactive selling.
• Plan and execute client events and activations, and evaluate their impact on engagement and retention.
• Track client and event performance, prepare reports for senior leadership, and refine engagement strategies.
• Partner with store leadership and Sales, Marketing, Training, Merchandising, Visual Merchandising, and Operations teams.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of experience in client relations, client development, or luxury retail management.
• Experience with client retention, CRM insights, client KPIs, team development, and elevated service.
• Strong coaching, communication, planning, analytical, and commercial skills.
• Experience leading training, field coaching, and client events or localized activations.
• Willingness to travel an average of 50% of the time.