Summary
Based in Los Angeles, the Regional Client Relations Manager leads client experience and development across multiple retail locations on the West Coast. This role combines strategic ownership of CRM-driven client growth with hands-on field leadership, coaching store teams to elevate clienteling, retention, and repurchase. The manager partners with store leaders and cross-functional teams to plan activations, measure ROI, and translate data into targeted outreach strategies.
Responsibilities
- Lead regional client growth strategy focused on retention, upgrades, reactivation, and acquisition.
- Analyze CRM reports to identify high-potential clients and opportunity clusters and translate insights into outreach plans.
- Coach Client Advisors and store leadership via workshops, on-the-floor training, and regular performance goals.
- Plan and execute boutique-level events and activations, collaborating with merchandising, marketing, and visual teams.
- Track client KPIs, event ROI, and retention metrics; prepare reports and present findings to senior leadership.
- Lead and motivate regional Client Relations teams, ensuring consistent luxury service standards and client-first behaviors.
- Travel regularly to support stores across the region (approximately 50% travel).
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 5 years of experience in client relations, client development, or luxury retail management.
- Demonstrated retail leadership with ownership of client KPIs and team development.
- Strong CRM and data-analysis skills with the ability to convert insights into revenue-driving strategies.
- Proven experience leading trainings, field coaching, and executing client events.
- Excellent communication, commercial acumen, organization, and ability to engage at all levels.
- Willingness to travel frequently across the region.
