Summary
The Regional Operations Manager Midwest will support and drive commercial focus on back-of-house and front-of-house operations across stores in the Midwest, partnering with senior retail leaders to improve processes, implement projects, and develop operations teams to enhance store performance and client experience.
Responsibilities
- Conduct regular store visits and operational assessments and identify opportunities to improve store operations
- Lead regional projects and support implementation of local and global initiatives
- Partner with store leadership to improve FOH and BOH processes and promote use of operational tools
- Provide training and onboarding support for operations teams and new Store Directors
- Coordinate store openings, renovations, and relocations and ensure operational readiness
- Monitor inventory control processes and ensure compliance and accuracy
- Create, update, and disseminate policies and procedures and ensure adherence across stores
- Support talent development and career progression for operations team members
- Collaborate with cross functional teams including Inventory Control, Merchandising, Finance, MIS, and Loss Prevention
Requirements
- At least 5 years of experience in a multi-store support role, preferably in luxury or fashion
- Previous Store Director experience is a plus
- Experience with operational platforms and tools and process development
- Strong project management and change management skills
- High business acumen with strong analytical and problem solving abilities
- Proven strategic thinker with results focus
- Strong communication and writing skills
- High proficiency in Excel and PowerPoint
- Authorization to work in the United States
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