Summary
The Regional Training Manager reports to the Director of Retail Training and organizes and delivers training programs across in-store, virtual and classroom settings to develop store teams and support retail business objectives. This role partners with business units and regional and store management to create training materials, coach staff, and measure training impact while managing administrative and budget responsibilities.
Responsibilities
- Execute regional retail training programs for the store network
- Create and update training materials based on market initiatives and business priorities
- Coordinate and facilitate in-store onboarding for new team members
- Partner with store and regional management to support store objectives through briefings and learning tools
- Facilitate training modules and roll out seasonal e-learning courses
- Provide mentorship to improve client experience and individual performance
- Support regional and store-specific initiatives and participate in global training meetings
- Track, supervise and evaluate impact of regional training activities
- Manage administrative tasks and adhere to budget guidelines
Requirements
- Minimum of 5 years delivering sales service or product training, preferably in luxury retail
- Retail sales or management experience
- Excellent communication and presentation skills
- Strong planning organizational and project management skills
- Proficiency in Excel and PowerPoint for reporting and training content
- Ability to work independently and manage large scale projects across multiple locations
- Outstanding interpersonal and problem solving skills and ability to handle ambiguity
- Willingness to travel approximately 50%
- Ability to lift up to 10lbs
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