Summary
The Regional Training Manager reports to the Director of Retail Training and is responsible for organizing and delivering training programs across the retail network through in-store, virtual and classroom settings. This role coaches and develops store teams, creates training materials, supports business initiatives, and measures the impact of regional training activities while managing related administrative and budget responsibilities.
Responsibilities
- Execute retail training programs for the regional retail population
- Create and coordinate training materials based on market initiatives and business priorities
- Facilitate in-store onboarding for new team members with retail management
- Partner with store and regional management to support store objectives with briefings and learning tools
- Deliver and facilitate training modules in collaboration with the broader training team
- Roll out seasonal e-learning courses and track completion of initiatives
- Mentor store teams to improve client experience
- Track supervise and evaluate impact of regional training activities
- Manage administrative tasks and ensure adherence to budget guidelines
Requirements
- Minimum of 5 years delivering sales service or product training preferably in luxury retail
- Retail sales or management experience
- Excellent communication and presentation skills
- Proficiency in Excel and PowerPoint for reporting and content creation
- Ability to lead large scale projects across multiple locations
- Strong planning organizational and analytical skills
- Self-motivated with initiative and strong interpersonal skills
- Ability to work independently and manage projects
- Willingness to travel approximately 50 percent
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