Repair Services Representative

The Repair Services Representative at Tiffany & Co. is responsible for accurately assessing repair orders, identifying technical assignments, and balancing client needs by date. The role involves maximizing workflow efficiency by capturing relevant information and escalating servicing issues as needed.

• Identify volume, type of repairs, and expected customer due dates based on repair requests and technical needs.
• Complete processing work according to Tiffany quality and design standards.
• Meet or exceed established productivity standards.
• Maintain organized orders and report any late orders to management.
• Develop knowledge of Tiffany & Co. products and proactively seek new skills and techniques.
• Provide assistance throughout the service center and participate in special projects.
• Comply with all health and safety requirements and maintain a safe workstation.

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office.
• 2 years' experience in an administrative business environment.
• Experience in a technical environment preferred.
• Knowledge of Tiffany & Co. computer systems preferred.
• Graduate Gemologist preferred.