Founded in 2011
Founded in 2011
Applications for this job are completed directly on the employer's website.
About The Role
The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!
*Full time positions must have the ability to commit to 40 hours per week.
*Part time positions must have the ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.
What You Get To Do Every Day
Revenue & Performance Drive
Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
Clienteling & Outreach: Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
The Luxury Experience
Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
Operational Agility
Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.
What You Bring To The Role
Minimum Requirements:
Preferred Requirements:
Compensation, Benefits, + Perks
FULL TIME BENEFITS
PART TIME BENEFITS
The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here (https://www.therealreal.com/trr/diversity).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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