Réserve Client Experience & Operations Coordinator

Salary: $24.00 per hour

About the Company

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.

With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.

About the Role

As Jacques Marie Mage expands Réserve, its members-only program offering archival eyewear and collectible objects through curated releases and auctions, we are seeking an organized and proactive coordinator to support the program’s daily operations and development.

Based in Los Angeles and reporting to the Head of Réserve, the coordinator will work closely with teams across the company to support member relations, product launches, inventory coordination, communications, and events. This is an opportunity to gain hands-on experience in a growing luxury program that combines commerce, collecting, and personalized service.

Responsibilities:

• Membership Support: Assist with membership application reviews, onboarding, and database updates, keeping member information accurate and organized.
• Client Experience: Support member inquiries and personalized requests, including product availability, account access, and order follow-ups, coordinating with internal teams and galleries.
• Launch Preparation & Sourcing: Help prepare curated releases and auctions, including product information, imagery, pricing uploads, and website checks ahead of launch. Assist in sourcing vintage objects for the program.
• Inventory & Fulfillment: Maintain product and inventory trackers and coordinate with warehouse and gallery teams on transfers and packaging.
• Member Communications: Assist with preparing and scheduling newsletters in collaboration with brand, design, and e-commerce teams.
• Events & Gifting: Assist with member events, gifting, and gallery initiatives.
• Reporting & Organization: Help prepare sales reports, maintain project trackers and calendars, and contribute to improvements in daily workflows.

Key Requirements:

• Currently pursuing or recently completed a degree in business, marketing, or a related field.
• 1–2 years of professional experience in luxury, client service, retail, e-commerce, or operations is required
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to deliver a high standard of luxury client service, with discretion and respect for client confidentiality.
• Proficiency in Microsoft Excel, PowerPoint, and Google Sheets. Familiarity with Shopify, Klaviyo, or NetSuite is a plus.
• Ability to manage multiple priorities, work collaboratively with creative teams, and follow through on tasks.
• Interest in luxury goods, eyewear, design, art, or collectible objects.
• Previous experience in client service, retail, e-commerce, or operations is a plus.

Equal Opportunity Statement

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Our Benefits

Jacques Marie Mage provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team.

• Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.
• Retirement Plan: 401(k) with 4% company match after 90 days.
• Life & Disability Insurance: Company-paid life insurance plus optional long-term disability coverage.
• Eyewear Perks: Access to exclusive seasonal product allowances and discounts.
• Employee Assistance Program: 24/7 confidential support services.
• Additional Benefits: Pet, auto, and home insurance, commuter benefits, identity theft protection.
• Time Off: Major holidays, birthday off, vacation, sick time, and winter break.
• Community Engagement: Volunteer opportunities through the JMM Stewardship Program.