Retail Associate - Palo Alto

As a Seasonal Retail Associate, you will enhance the client experience with our selling team during our most magical time of year. Reporting to a Senior Manager, you will ensure exceptional customer service by leading with a people-first mentality.

• Warmly welcome clients into Neiman Marcus at store entrances and within departments, transitioning them to the appropriate associate based on service needs.
• Serve in different areas of the store based on business needs.
• Process efficient Point of Sale transactions as needed.
• Handle escalated issues by connecting customers with a member of the management team.
• Follow up on customer requests, questions, and needs.
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty.
• Support Fitting Room Experiences when needed.
• Enhance the client experience by introducing services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.

• Minimum 1 year of experience in customer-centric roles with proven ability to sell products and services.
• Familiarity with and ability to use retail and mobile technologies.
• Willingness to work a flexible schedule based on business needs, including nights, weekends, and holidays.