Retail Back Office Coordinator

The Retail Back Office Coordinator at Richemont in Shelton, CT, plays a crucial role in supporting boutique personnel across the Americas. This position focuses on compliance, policies, procedures, and transactional reporting, while also contributing to the development of new technologies to enhance operational efficiency.

• Collaborate with cross-functional teams such as Inventory, Tax, Accounting, Legal, and IT.
• Provide comprehensive support to all Maisons within the US & Canada regarding retail operations, policy & procedures, and compliance.
• Conduct audits of daily submissions, identifying and remedying compliance issues or discrepancies.
• Generate monthly reports of transactional information and take proactive measures for additional actions or remedial steps.
• Investigate and resolve transaction payment variances to enable reconciliation to general ledger accounts.
• Manage ongoing training and support retail staff on current End of Day Procedures.
• Assist with new boutique openings.
• Ensure timely communication and escalate relevant information to the Maisons and Senior Management.
• Support projects and initiatives aimed at transforming the business both locally and globally.
• Play an integral role in the development and support of new technology/systems and related operational procedures.

• Associate's Degree in a business-related field (Preferred).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.