SummaryThe ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale.
Responsibilities- Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service.
- Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion.
- Be a great team player by doing your part to keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor.
- Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary.
- Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program.
- Flexible to support other areas of the store including order fulfillment and order pick-up.
Requirements- The ability to prioritize multiple tasks and requests from customers in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong organization and follow-through.
- A knack for problem solving.
- Proficiency with computers and an interest in learning new computer applications.
- The ability to work a flexible schedule based on business needs.
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