Summary
The Retail Learning Coach partners with store and market leadership to drive sales performance, elevate the client experience, and strengthen leadership and selling capabilities across assigned retail locations. This role translates learning programs into measurable on the job behaviors and leads performance based coaching initiatives. The coach supports onboarding, facilitates sales floor micro learnings, and collaborates with central and local teams to sustain training adoption.
Responsibilities
- Use business performance metrics to identify coaching opportunities and develop coaching strategies for a designated group of stores.
- Monitor and create coaching plans to improve KPIs including sales, AUR, conversion, clienteling activity, appointment driven business, mystery shop results, and NPS.
- Design and facilitate sales floor micro learnings and skill building exercises aligned with Retail Excellence.
- Deliver in the moment coaching and feedback to client advisors and leaders on the sales floor and observe interactions to provide actionable feedback.
- Support structured onboarding plans, monitor completion of required learning activities, and reinforce day to day selling behaviors.
- Collaborate with store, market, and central partners to align coaching priorities and share performance trends and learning needs.
Requirements
- 5+ years of experience in luxury retail sales leadership and people management.
- Proven track record in performance based coaching, improving sales results, and developing employees.
- Strong coaching, facilitation, adult learning, communication, and influencing skills.
- Experience analyzing retail performance metrics and translating insights into development actions; proficiency with Microsoft Office and reporting tools.
- Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time.
