Summary
The Retail Learning Coach is based in Orlando and will travel throughout the Southeast Market to lead coaching and learning sustainment for designated stores. The role focuses on ensuring consistent client experience, client relationships, and selling behaviors in alignment with brand expectations and market leadership. The Coach partners with store and market leaders and reports to the Retail Learning Manager to drive performance through behavior-based coaching.
Responsibilities
- Provide performance-based, in-the-moment coaching on the sales floor 90-100% of the time to Client Advisors and Team Managers.
- Drive coaching strategy for designated stores and measure impact using KPIs such as sales, AUR, conversion, mystery shop, NPS, clienteling, and appointments.
- Work with Store Directors and Team Managers to develop and implement 30-60-90 coaching plans, track progress, and determine interventions.
- Design and deliver store-level skill building exercises, micro lessons, and workshops to translate training into daily behaviors.
- Promote and drive adoption of Tiffany Wonder eLearning and participate in training sessions to assess sustainment needs.
- Support new hire onboarding and assimilation for designated stores on a regular basis.
Requirements
- Minimum 3 years of prior retail experience in a luxury environment or elevated client-related experience, including sales and people leadership.
- Proven track record in sales, client relationships, loyalty, and performance-based coaching.
- Ability to assess retail KPIs and link them to coachable behaviors, with strong organization, tracking, and change management skills.
- Excellent presentation, facilitation, interpersonal, and influencing skills.
- Flexibility to work varied shifts including days, nights, weekends, holidays, and travel throughout the Southeast Market.
