Retail Operations Specialist

Job Purpose

At The Watches of Switzerland Group, the Retail Operations Specialist plays a key role in preparing retail teams for success by supporting projects that improve daily operations, elevate client experience, and assist with new showroom openings. This position reports to the Retail Operations Manager and serves as an essential resource for retail and corporate colleagues.

The ideal candidate is a motivated and detail-oriented professional with experience in retail administration and operations. They are committed to improving efficiency, standardizing processes across the WOS Group USA, and contributing to an exceptional client and colleague experience.This role works closely with other corporate departments, primarily Inventory Control, Internal Audit, Asset Protection, and Client Services to provide clear, consistent, and effective guidance to our showrooms and boutiques.

This is an on-site position.

Qualifications and Experience

• Prior experience supporting retail administration and operational processes

Skills

• Excellent planning, multitasking, and organizational abilities
• Strong analytical and problem-solving skills
• Sound judgment with the ability to make quick, informed decisions
• Strong verbal and written communication skills
• Flexible and adaptable to change
• Motivated, proactive, and dedicated to delivering high-quality work
• Exceptional interpersonal skills with the ability to collaborate effectively across teams and all levels of management
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)
• High school degree required
• College Degree preferred but not required
• Ability to work a flexible schedule
• Business related travel when necessary

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.